Our Services
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Our Office
Our policy is as such when dealing with repairs. Firstly, we will always bid out any significant job that needs to get done. With more minor repairs (i.e., loose signs, broken gates, small paint jobs, etc.), we work with a field technician with construction experience or a handyman, which is significantly cheaper than larger companies. Even though, at times, it is easier to get a commercial company for these jobs, we try to do so with local handymen since the savings are substantial. Common sense, urgency, and time sensitivity may determine the course of action.
We try to address each call immediately. While we sometimes need to wait due to a delay passed on to us from a subcontractor, we always try to address any issue that arises as soon as possible. In addition, since we always like to get the cheapest possible price, we will take the time needed to facilitate that unless we are advised of the time sensitivity of the matter.
Field Management
The field manager’s job is to ensure that all contractors’ work is carried out properly and meets the expectations of the homeowners and the Association. The field manager typically visits each site several times a week to monitor developments and ensure that projects are progressing as planned. We take pride in the speed and efficiency our manager displays in handling tasks, swiftly addressing any issues that arise and ensuring that all work is completed to the highest standards set by the Association.
We are always glad to accommodate any reasonable requests for capital improvements, provided they fall within the Association’s established guidelines. Our field manager makes every effort to assist homeowners in a manner that is both professional and efficient. However, if a particular request requires the manager to take on a more extensive role, such as acting as a contractor and dedicating significant hours to a specific project, we reserve the right to apply a fee. Should such an occurrence take place, we would bill the Association at a rate at the going rate per hour. This ensures that larger projects receive the focused attention they deserve while maintaining fairness and transparency in all of our operations.
Additionally, we are always willing to attend board meetings whenever necessary, as long as these meetings are scheduled in a way that is workable for all parties involved. By staying connected with the Board and keeping communication open at all times, we ensure that projects are completed smoothly, and any concerns or updates are addressed and shared promptly with all relevant parties.
Financial Management
Collections are always one of the bigger issues that need to be addressed. At Redmont, we are truly dedicated to collecting these debts. Our staff calls all those with outstanding bills on a regular basis. They followed up to see if any promise of payment had been received. In addition, we log these calls so that an accurate history of these calls can be available should they be needed at a future date.
When in-house collections stall, our office works with a prominent law office to further the collection process. With a long-standing working relationship and the volume of business we handle together, we have secured a more favorable rate than most other clients.
As the association’s collection attorney, the law office begins the process by sending legal letters informing the homeowner of their balance and demanding payment. These letters are followed by seeking a lien on the home and then filing a suit on behalf of the Association. The steps mentioned are only some of the legal actions the law office can take on behalf of the Association. As legally required, each step takes 30 days before the next step is undertaken.
This process constantly shares a status report about all active accounts between Redmont Management and the law office. Unless specified, the Board is given continuous updates on accounts with the law office.
Office & Repairs
At Redmont, our policy on repairs is clear and consistent. When it comes to significant repair work, we always follow a bidding process to ensure we get the best possible value for the community. This ensures transparency, competition, and cost-efficiency, allowing us to find contractors that provide high-quality work at the most reasonable price.
For smaller repairs—like loose signs, broken gates, or minor paint jobs—we take a more direct approach. Instead of automatically turning to larger commercial companies, we often work with skilled field technicians or local handymen who have construction experience. These individuals are not only capable of handling the job, but they also provide a more economical option for the Association. While it might sometimes seem more convenient to engage larger companies, we prioritize working with local handymen whenever possible because the cost savings can be significant. Of course, common sense, urgency, and time sensitivity play a role in determining the best course of action. Depending on the specific situation, we balance these factors to decide whether to go with a handyman or seek a larger commercial company.
Our team strives to address each repair call as quickly as possible. While there are instances when delays are caused by factors beyond our control, such as waiting on a subcontractor, our priority is to resolve issues promptly. However, when time sensitivity isn’t an urgent concern, we take the necessary steps to ensure that we’re getting the lowest possible price for the repair. This means that we may take a little extra time to find the most cost-effective solution, unless we are advised that the matter is urgent, in which case we expedite the process accordingly.
Ultimately, our approach to repairs is grounded in practicality and fairness. We aim to balance the need for timely action with the responsibility of managing costs effectively, ensuring that the community’s resources are used wisely while still providing high-quality maintenance and repair services.
Legal Protection
We have a dedicated legal department that handles all disputes arising within the community. These disputes typically relate to collection issues, where our legal team works diligently to ensure that all matters are resolved in a fair and timely manner. In addition to dispute resolution, the legal department is also responsible for reviewing and ratifying contracts, carefully evaluating each one to ensure that it is beneficial and worth signing. Their expertise allows us to navigate complex agreements with confidence, safeguarding the Association’s best interests at all times.
Beyond managing disputes and contracts, our legal team is also tasked with structuring the community’s budgets. They ensure that every financial decision aligns with the community’s goals and financial capabilities. When necessary, they present these budgets at Board meetings, providing a clear and accurate overview of the community’s financial standing and facilitating informed decision-making by the Board.
There are no additional fees for the legal department’s services, except in cases where legal matters escalate to court or bet-din. In those instances, we remain committed to guiding the Association through the process, ensuring the best possible outcome. Throughout every step, our legal department stands by to protect and support the community’s interests.
At Redmont, we are fully committed to your development and to providing the legal expertise needed to ensure the continued success and well-being of the community.
Premier HOA Management Solutions
Expert Financial Management
Trusted Community Management
Proactive Maintenance Solutions
Transparent Financial Reporting
Efficient Account Management
Comprehensive Admin Services
Professional Board Consulting
Reliable Contractor Management
Streamlined Work Schedules
Insightful Monthly Reports
Strategic Association Setup
Elevate, Empower, Excel
Redmont Management: Your Premier HOA Partner on the East Coast, delivering excellence, integrity, and community-centric solutions tailored for success
